Ron Kaufman is a book author, columnist, management consultant, keynote speaker, and founder of the customer service training company, UP! Your Service.
Kaufman is the world’s leading educator and motivator for uplifting customer
service and building service cultures. Rated
one of the ‘Top 25 Who’s Hot’ speakers by Speaker
Magazine, Ron presents powerful insights and global best practices from working
with clients on every continent for more than 20 years. His energetic keynote speeches and workshops
have inspired millions.
the author of the New York Times and USA Today’s best-seller, ‘Uplifting Service! The proven path to
Delighting Your Customers, Colleagues and Everyone Else You Meet’ along
with 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service,
a company that enables leaders and organisations to build Uplifting Service
Cultures for a sustainable advantage.
experience and passionate commitment to results, have been distilled into
proven methods to help clients upgrade service performance and build strong
service cultures. His unique approaches
to learning and leadership have been featured in the New York Times, The Wall
Street Journal and USA Today.
invited to Asia by 1990 by Singapore Airlines and the Government of Singapore,
to create and launch a national service-quality training organisation. He is a graduate of Brown University, with other
studies in France, the UK and the United States. He is a professional member of the Author’s
Guild, Global Speakers Federation, and International Association of Learning
resides in Singapore and travels widely to help promote and realise the vision:
‘Our world where everyone is educated and inspired to excel in service.’
When Speaking Minds was founded in 2007 in New Zealand, little did we envisage that this would grow into an international brand with offices in India and London in less than a decade. We set up the business to share what we had learnt, from the privileges we have had in our jobs – of access to knowledge.
Bringing India to the rest of the world was our driving force.
The dna of our business is genuinely about sharing knowledge with the
world, from thought leaders and experts who are notable achievers in
their field. Raga D'silva quit her highly successful corporate career in
New Zealand in 2007, to set up a dream business of connecting
knowledge, insights, motivation from exceptional talent with the
corporate world, globally.