Tony Hsieh

Founder & CEO, Zappos
Tony Hsieh

Who Am I

The keynotes by Tony Hsieh focus on how effective customer service can create a clientele base of repeat customers. Tony Hsieh is an Internet entrepreneur who is the founder and CEO of Zappos.com, the online shopping service with free shipping and 365-day return policy.

 

 

 

Hiseh studied computer science at Harvard. Upon graduating in 1995, he worked for Oracle Company but left within six months to pursue something outside the corporate sector. He founded his own company called LinkExchange -- an advertising network -- in 1996, which he then sold to Microsoft two years later for $265 million.

 

 

 

Zappos.com emerged in 2000 as the result of an investment from Hsieh's other company called Venture Frogs. Hsieh was awarded the Ernst & Young Entrepreneur Of The Year Award in 2007. The keynotes by Tony Hsieh hone in on the importance of dedicated customer service policies that always put the customer first.

 

Topics

 

Zappos / Delivering Happiness / Downtown Las Vegas

 

 

Culture is to a company as community is to a city: it's about values, innovation, serendipity, participation, upward mobility, and attraction of smart startups and the creative class.

 

Tony is applying his very successful Zappos corporate culture model (recognized multiple times by FORTUNE as one of the top 100 best places to work) to help build the most community-focused large city in the world in the place you would least expect it: Downtown Las Vegas.

 

Research has shown that every time the size of a city doubles, productivity and innovation per resident increases by 15%, but when companies get bigger, productivity per employee generally goes down. With his new $350 million Downtown Project, Tony is creating a unique hybrid of corporation, community, and city to drive productivity and innovation both for Zappos as well as the city itself.

 

 

Delivering Happiness: A Path to Profits, Passion and Purpose

 

 

Tony Hsieh will discuss the different ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture. Tony will talk about how focusing on delivering happiness to customers and employees has enabled the company to expand beyond selling shoes to clothing, bags, and other product categories.

Alternative Speakers

  • Speakers
  • Andrew McMillan

    Former Head of Customer Service, John Lewis

            View Profile

  • Speakers
  • Sahar Hashemi OBE

    Co Founder: Coffee Republic Coffee Chain and Skinny Candy

            View Profile

  • Speakers
  • Ron Kaufman

    Customer Engagement Expert | Author

            View Profile

  • Speakers
  • Bunker Roy

    Social Entrepreneur

            View Profile

  • Speakers
  • R Jai

    Planning Success The Scientific Way

            View Profile

  • Speakers
  • Professor Anil Gupta

    Innovation Advocate - TED Speaker

            View Profile

  • Speakers
  • Gyalwang Karmapa (17th Karmapa)

    Head of the Karma Kagyu - TED Speaker

            View Profile

  • Speakers
  • Ranjan Das

    Professor I Strategic Management | Consultant

            View Profile

  • Speakers
  • Dr Shailesh Kumar

    Entrepreneur I Data Scientist

            View Profile

  • Speakers
  • Sushma Gaikwad

    Motivational Speaker I Entrepreneur

            View Profile

  • Speakers
  • Nirbhay H. Singh

    Failing twice to Canada's Most Innovative University

            View Profile

  • Speakers
  • Yaw

    A successful Entrepreneur who wants to build another Successful Entrepreneur

            View Profile

  • Speakers
  • Dr A Velumani

    CEO l Thyrocare l Motivational Speaker

            View Profile

  •   Speaking Minds Offices:
         India
         - Mumbai
         - Delhi
         - West Bengal
         London
         New Zealand.
  •   +44 780 377 7601
  •   +91 844 773 7184
  • info@speakingminds.com

About Speaking Minds

When Speaking Minds was founded in 2007 in New Zealand, little did we envisage that this would grow into an international brand with offices in India and London in less than a decade. We set up the business to share what we had learnt, from the privileges we have had in our jobs – of access to knowledge. Bringing India to the rest of the world was our driving force.


Read more

Our History

The dna of our business is genuinely about sharing knowledge with the world, from thought leaders and experts who are notable achievers in their field. Raga D'silva quit her highly successful corporate career in New Zealand in 2007, to set up a dream business of connecting knowledge, insights, motivation from exceptional talent with the corporate world, globally.


Read more