keynotes by Tony Hsieh focus on how effective customer service can create a
clientele base of repeat customers. Tony Hsieh is an Internet entrepreneur who
is the founder and CEO of Zappos.com, the online shopping service with free
shipping and 365-day return policy.
studied computer science at Harvard. Upon graduating in 1995, he worked for
Oracle Company but left within six months to pursue something outside the
corporate sector. He founded his own company called LinkExchange -- an
advertising network -- in 1996, which he then sold to Microsoft two years later
for $265 million.
emerged in 2000 as the result of an investment from Hsieh's other company
called Venture Frogs. Hsieh was awarded the Ernst & Young Entrepreneur Of
The Year Award in 2007. The keynotes by Tony Hsieh hone in on the importance of
dedicated customer service policies that always put the customer first.
Zappos / Delivering Happiness / Downtown
is to a company as community is to a city: it's about values, innovation,
serendipity, participation, upward mobility, and attraction of smart startups
and the creative class.
is applying his very successful Zappos corporate culture model (recognized
multiple times by FORTUNE as one of the top 100 best places to work) to help
build the most community-focused large city in the world in the place you would
least expect it: Downtown Las Vegas.
has shown that every time the size of a city doubles, productivity and
innovation per resident increases by 15%, but when companies get bigger,
productivity per employee generally goes down. With his new $350 million
Downtown Project, Tony is creating a unique hybrid of corporation, community, and
city to drive productivity and innovation both for Zappos as well as the city
Delivering Happiness: A Path to Profits, Passion and Purpose
Hsieh will discuss the different ingredients used by Zappos.com to build a
long-lasting enduring brand, including the importance of customer service and
company culture. Tony will talk about how focusing on delivering happiness to
customers and employees has enabled the company to expand beyond selling shoes
to clothing, bags, and other product categories.
When Speaking Minds was founded in 2007 in New Zealand, little did we envisage that this would grow into an international brand with offices in India and London in less than a decade. We set up the business to share what we had learnt, from the privileges we have had in our jobs – of access to knowledge.
Bringing India to the rest of the world was our driving force.
The dna of our business is genuinely about sharing knowledge with the
world, from thought leaders and experts who are notable achievers in
their field. Raga D'silva quit her highly successful corporate career in
New Zealand in 2007, to set up a dream business of connecting
knowledge, insights, motivation from exceptional talent with the
corporate world, globally.